Refund policy

Effective Date: 08/07/2025

At LaMuse Jewelers, customer satisfaction is our priority. Due to the nature of luxury watches and fine jewelry, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we handle returns, refunds, and exchanges on a case-by-case basis at our sole discretion.

1. In-Store Purchases

  • All sales made directly through LaMuse Jewelers are considered final.

  • Refunds, store credit, or trades may be offered at our discretion if we determine it is appropriate.

  • Items must be returned in the exact condition as sold, including all original boxes, papers, and accessories (if applicable), within a time frame agreed upon at the time of sale.

2. Trades & Store Credit

  • In certain cases, we may allow a trade-in or issue store credit toward a future purchase.

  • The value of store credit or trade is determined solely by LaMuse Jewelers.

3. Third-Party Purchases

  • If you purchased an item through a third-party platform (e.g., eBay or another authorized marketplace), the return or refund policy of that platform applies.

  • Customers must follow the specific procedures and timelines outlined by the third-party site.

4. Non-Refundable Items

  • Custom-made or altered jewelry.

  • Items that have been worn, damaged, or modified after purchase.

  • Any items sold "as-is" or marked as final sale.

5. Process for Return Requests

  • To request a return, exchange, or store credit, please contact us directly at:
    Email: [Insert Email Address]
    Phone: [Insert Phone Number]

    • Provide your proof of purchase, item details, and reason for the request.

  • We will review each request individually and provide next steps.

6. Shipping for Returns

  • If a return is approved, the customer is responsible for safely shipping the item back to us, fully insured and with tracking, unless otherwise agreed upon.

  • LaMuse Jewelers is not responsible for lost or damaged return shipments.

7. Our Right to Refuse

LaMuse Jewelers reserves the right to deny any return or refund request that does not meet our requirements or falls outside the scope of our discretion.

8. Policy Updates

We may update this Refund & Return Policy at any time. The latest version will always be available on our website.

Contact Us

For questions regarding this policy, please reach out and contact us.